Who we are- About
At Orient Photos, customer satisfaction is our priority. We strive to provide high-quality photography accessories, printing supplies, studio equipment, sublimation products, and custom-made items. If you experience any issue with your order, we’re here to help.
Return Eligibility
You may request a return or replacement if:
- You received an incorrect product.
- The product arrived damaged during shipping.
- The item has a manufacturing defect.
- Your order is incomplete or an item is missing.
To be eligible, you must notify us within 48 hours of receiving your order and provide your order number along with clear photos or videos of the issue.
Conditions for Returns
Returned items must:
- Be unused and in their original condition.
- Include the original packaging, manuals, accessories, and any free gifts (if applicable).
- Be approved by our customer support team before being returned.
Returns sent without prior approval may not be accepted.
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Non-Returnable Items
The following products are not eligible for return or refund unless they arrive damaged or incorrect:
Clearance, promotional, or final sale items (unless defective).
Customized or personalized products.
Printed products made to customer specifications.
Custom photo albums, frames, mugs, gifts, or other personalized items.
Products damaged due to misuse, mishandling, improper installation, or unauthorized modifications.
Refund Policy
Refunds are issued only after the returned item has been received and inspected.
If approved:
- The refund will be processed using the original payment method whenever possible.
- If the original payment method is unavailable, an alternative refund method may be arranged.
- Shipping and delivery charges are non-refundable unless the return is due to our error.
Refund processing may take 5–10 working days, depending on your payment provider.
Replacement Policy
If your product is defective, damaged during delivery, or you received the wrong item, we will arrange a replacement at no additional cost after verifying the claim.
Replacement requests are subject to product availability. If the item is unavailable, a refund or suitable alternative may be offered.
Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. If the order contains custom-made or personalized products, cancellation may not be possible once production has started.
Damaged Shipments
If your package appears damaged, opened, or tampered with upon delivery, please:
- Take clear photos of the package before opening it.
- Inform the courier if possible.
- Contact our customer support within 48 hours with the evidence.
This helps us process your claim more quickly.
Return Shipping
If the return is due to our mistake (incorrect, defective, or damaged product), we will cover the return shipping costs.If the return is requested for reasons other than our error and is approved, the customer is responsible for the return shipping charges.
Contact Us
If you have any questions regarding refunds, returns, replacements, or cancellations, please contact our customer support team with your order details. We will respond as quickly as possible and work to resolve your issue fairly.
Thank you for choosing Orient Photos. We appreciate your trust and remain committed to providing quality products and reliable customer service.
